Frank sees the Oceanic hotline on a news broadcast.
Frank on the phone with the hotline
The Oceanic Airlines Flight 815 hotline telephone number (1-888-548-0034) was seen broadcast on a news report discovery of the wreckage of Flight 815 watched by Frank Lapidus. ("Confirmed Dead") Prior to this, it was a clue in Chapter 1 of the Find 815 alternate reality game.
In "Confirmed Dead", the hotline lead to a special office of the United States National Transportation Safety Board set up for the families of those lost on Flight 815.
As of February 7, 2008 (the original airdate of "Confirmed Dead"), calling the number does not result in contact with a human operator as seen in the show, but rather the following automated message is heard:
- "Thank you for calling the Oceanic Airlines Flight 815 Hotline. Information is updated as the investigation proceeds. Investigations are thorough and as such may take a period of time to complete. At this time we do do not have any additional information regarding crashed Flight 815. If you are a family member or relative of passenger on Oceanic Flight 815, we are sorry for your loss. Detailed information is given during the daily family briefings. This briefing updates families on the progress of the investigation, and allows for questions to be asked of the medical examiner or coroner and other parties connected to this investigation. Please contact your accident coordinator or call back later for more information."
After this there is an approximately 30-second pause, then two small static sounds followed by the special information tone and a woman's voice saying, "your call did not go through, please try your call again" and what sounds like a different woman saying, "054T" (zero five four tee). The message repeats and then disconnects.
Update (2/15/08): The message is the same, but the error message at the end is now "085T".