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Nuvola warning Disputed Canonicity Alert!
This article contains information that has not been confirmed or rejected by the writers to be a part of the Lost mythos.
The canonicity of this information is disputed.
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This woman appears in The Oceanic Six: A Conspiracy of Lies. According to the narrator, her voice and appearance are masked, "for her protection."

She speaks about a call she received while working for the hotline (presumably from Frank Lapidus in "Confirmed Dead") in which the caller stated that the body identified as Seth Norris could not possibly be his actual body. She says the caller repeatedly demanded to speak to her supervisor. She also states that she heard a rumor that the caller told her supervisor that Seth Norris always wore a wedding ring, and that the body in the footage had no such ring, so it couldn't actually be Norris.

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